Account

Must I create an account to shop?

No, an account is not necessary to purchase.

However, an account must be created if you would like to: have access to quicker checkouts, the ability to collect rewards, referral coupons, past order information, order printing or tracking updates.

Forgot Password?

Simply jump over to the聽My Account聽page and click the 鈥淔orgot Password鈥 link.聽 An email will be sent where you may create a new password.

Your passwords are hidden from us so resetting on your end is the only option.

Shipping Policy

How quickly will my order ship?

Each item is handmade when your order is placed. Generally, fulfillment takes between 1-3 business
days. Pillar candles may take longer.

This processing time window may increase during the 3rd/4th quarters and does take into account shipping time.

Where do you ship?

Currently, we ship only within the continental United States.

We cannot ship to PO boxes.

How is my shipping charge determined?
  • $12.00 flat rate for orders up to $99.00
  • Free shipping for orders over $99.00

If theft after delivery is a concern, we offer additional protection for packages sent to residential addresses, with聽Residential Signature Delivery.

  • $16.55 flat rate for orders up to $99.00
  • Free shipping + $6.55 for orders over $99.00

Please note, we will only ship to one address with this flat rate/free shipping offer. If you wish to break up your order to ship to multiple addresses, additional postage charges will apply.

Which shipping carrier will deliver my order?

Your order size and location will determine if we ship your package via USPS Priority or UPS Ground.

We cannot ship to P.O. boxes.

My order tracking says my package was delivered, but I cannot locate it.

If your order tracking states that your package was delivered and you cannot locate it, call the shipping company immediately.

Unfortunately, we cannot be held responsible if your package was stolen after delivery. If theft is a concern, we suggest using shipping option with delivery signature.

How do I ship an order as a gift to an address other than mine?

During checkout, you may enter a new shipping address.

If your order is a gift, please indicate this in the comment section of the shopping cart.

For gift shipments, we will only include a packing slip with the order and email directly to you, your paid receipt.

My order arrived damaged.

All products sold by
Mosleylane LLC are shipped in 鈥淣EW鈥 condition. Please inspect all packages (in the driver鈥檚 presence if possible) immediately upon receipt. Have the driver note any damages on the shipping documents before signing them. If undetected damage is discovered after the driver has gone you will need to notify us within three (3) business days so that we can file a claim with the shipping company.

We need from you the following:

1. Invoice number.

2. Tracking number

3. A photo or photos of the damage is required for the shipper to pay the claim.

Also, you are required to save the box and packing material for seven days just in case the carrier wants to inspect the damage before paying the claim. If you do not save the packaging and it is required for shipping company to process our claim we will not be able to refund or issue a store credit for the items damaged.

A store credit or a payment refund will be issued for damaged merchandise. We cannot replace damaged product.

Cancellations 路 Returns

Order Cancellation

Orders that you submit online are entered into production immediately and may not be cancelled.

Once your order is received, you may return it to us in new condition. Your choice of a refund or store credit will be issued.

Initial shipping costs are non-refundable.

How do I return an item?

You may return items for a refund or store credit聽within 30 days of delivery.

Return shipping costs apply, and the item must be in original condition to be accepted. We will refund or issue a store credit for the returns once the item(s) are returned to us.

Initial shipping costs are non-refundable.

How do I ship my order back to you?

If returning item(s) within the 30 day window from delivery, box in original packaging and mail to:

Mosley Lane Soy

5622 Stillwell Beckett Road

Oxford, OH 45056-8930

Rewards

Ways to earn.
  • Account Creation - 25 points
  • Purchases - $1 equals 1 Point
  • Birthday Celebration = 25 points
  • Give $5/Get $5
    Refer a family member or friend with a $5.00 coupon. When they complete their purchase, we will reward you with a $5.00 coupon.

Learn More

How to redeem?

Visit the rewards button (lower left section of our site) and click聽Ways to Redeem.

Click聽Redeem聽and then聽Apply Code. The coupon code will automatically be applied to your shopping cart.

*One code per purchase

Can't find what you're looking for?

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  • Phone/Text (513) 593-5830